Customer Testimonials
Matt at service is always great to deal with. He is the reason I keep using Ford of Wayne for my service needs, despite having other dealerships more conveniently located to me. He's attentive , straight forward and honest.
Matt is awesome, always straight forward and honest. Hes not pushy but asserts what should be done. Matt is the reason I keep coming back to this location
They delivered the truck I wanted at the price they promised. Not now I'm busy
I brought my 2025 ford ranger in for a drivers side door water leak. This is my third time going to Wayne Ford for service (3 different issues). The water leak was fixed but unfortunately I received the truck back dirty. It was washed and detailed by myself before the appointment ,when I got the truck back the door panel was dirty with greasy fingerprints and the whole truck was covered in hard water spots.
Great they are open on Saturdays for service and took care of everything recalls oil change etc
Always professional and courteous. All work is completed in a time frame that was expected and planned for.
Knowledgeable and respectful staff. Speedy service coupled with drop-off service were top notch I recommend this location
Great Great great great great great great great great great great great great great greatest
It was professional, friendly & a flawless experience. I have no complaints at all & I highly recommend.
great service especially valet from start to finish the valet was great along with the repair
It was the fastest and easiest process I have ever experienced when leasing a vehicle! The customer service at all levels was excellent and I would recommend this dealership to everyone!
Always great to Work with them They are always very nice and enjoy dealing with them. Wet good people. To many surveys though
Scheduled oil changes shouldn't take 2+ hours. Came in for oil change and software recall on my xx took 3.5 hours. Came in next day just the oils change in my wife's MKz 2 hours. Why? Overpriced and too long. Plus no conversation about the car, anything they found. No color sheets showing treads of tires breaks fluids. Just go to the window and pay the invoice. Million times better service at Maplecrest and would be faster to drive down there as a 7 or 8 am appt is in and out in 30 mins and they wash the cars as well.
The experience was very easy going. I just entered the service area, dropped the car off, and went to the waiting area. The service person told me the diagnosis with the car, told me the cost of resolving the issue and went from there. Very straightforward and experience.
Easy to schedule and they're on time with getting your vehicle back Very easy to work with and fast service
Everyone at the dealership was courteous and professional. Sean answered all of my texts, calls and emails promptly, and answered all inquiries thoroughly.
The dealership is fine. The weight was too long for an oil change. My time is valuable too
Everyone was so friendly, dealership was clean They took excellent care of us. It was my son's 17th birthday gift and the dealership went above and beyond.
Sean was fantastic! I wanted a specific ford ranger and he worked to get one delivered in from Massachusetts. Great experience working with him!
Great communication and flexible with me on pickup and delivery Excellent coordination and overall took care of the car as requested
Always professional Always attentive and helpful and aim to please Good service respectful they pick up my car and return it no problem
Wayne Ford is my go to dealer Michelle is the best. Never have any issues with Service Dept.
It was painless recall work. Would have rather not had to bring it back for a recall, but they did as good as you can expect.
Having issue with 2019 explorer. Not informative on any questions asked and doesn't return calls
Great communication , excellent service, prompt and courteous I love Wayne ford as a customer
Modern, clean, reasonably priced, effective communication, friendly, not sure what else to say for now
I showed up just before closing because I knew there was an issue with my truck. I was traveling up from VA and Matt and Gabe (Tech) quickly identified I had a serious issue with my truck. They worked on it the next day and had it back to me by the second day, clearly communicating with me along the way. Even though I showed up unannounced, they never made me feel like I didn't matter and they took quick action to get my vehicle back to me and limit my expenses on the rental car and hotel. I ... Read More DealerRater - Jul 1, 2026
I have been dealing with this dealership for over 25 years! They are one of the best!
Excellent Service staff professional Waiting space comfortable and spotless! Service staff professional And efficient. A pleasure to see the Team at Wayne Ford!
Professional Organized efficient Service and waiting area clean tidy and Comfortable-pleasant environment Thank you Wayne Ford
Michelle did a great job taking care of me. Always friendly and professional Keep up the good job ??
When I picked my vehicle up it was in the back lot dirty and the plastic was still on the seat.
Very attentive and organized. Addressed my questions and concerns along with the technician. Good service
Accommodating, timely, professional, and just great staff overall. The service department in this location is phenomenal
Very helpful and transparent, trustworthy. So far I've never had a problem with their service department.
Professional, helpful, and efficient. Didn't tie up my car for the entire day. reasonably priced.
Seamless and Matt kept me informed, friendly and cordial. Answered all my questions and assuaged my concerns. Service was quick and efficient.
Good job in and out Wonderful job appointment on time in n out service was great everyone was great
No fuss waiting for oil change and the works, everything was done in a quick and professional manner
Michelle is always kind, welcoming and knowledgeable. She's a sweetheart and always enjoy dealing with her. Mr. Redmond is also kind and went above and beyond.
Good customer service. They did a great job as a team and saved me time. Fast, fun and friendly.
I love the shuttle service and great communication via text. Easy to do regular life when you don't have to sit and wait during service or get rides from others etc
Several people were VERY helpful when I had to change pick-up and drop-off logistics. Really appreciated it.
My experience with Wayne ford has always been very very good and that is applicable to both Sales, the service department and departure department, excellent service
I initially contacted another dealership in the area, but after navigating an automated phone system, I was sent to voicemail when I asked for a price on a brake job. When I called Wayne Ford, they provided the pricing immediately. They picked up my car in the morning and returned it the same afternoon with the work completed. The entire process was simple, convenient, and hassle-free. It was a great experience, and my next new car purchase will likely be from Wayne Ford.
Very courteous, prompt and professional service. From beginning to end service advisor was very professional.
Timely, friendly. The TV was loud, and tuned to The View. I suggest neutral programming that doesn’t annoy half of the people waiting…
Poor communication while vehicle is being serviced. No update on warranty status and poor communication on repair dates. I had to call several times and did not get a call back.
The work was completed as promised and on-time. Michelle was professional and provided options for getting the work done in a way the was affordable to me.
5/5 Stars – Excellent Service, Expert Techs, and Incredible Convenience!I brought my 2022 Ford F-250 to Wayne Ford after a terrible experience at Firestone. I had initially gone to Firestone for two new tires and an alignment, but as soon as I picked up my truck, it wasn't driving correctly. After bringing the truck back to Firestone, they claimed the alignment was just "a little off." They allegedly fixed that issue, but then told me if the truck still didn't feel right while driving, it was most likely my steering gearbox.Frustrated with that answer, I drove straight ... Read More DealerRater - Jun 13, 2026
Very starightforward and honest, level of service and commitment to customers breaks almost every stereotype of a dealership
The service, the team and best hospitality - people there are very friendly. Nice place to sit
Although I am unhappy with all the issues and recalls I’ve had with my 2025 Ford Ranger Wayne Ford has been amazing in fixing them. My service advisor Michelle is the best! Always keeping me informed on the progress of the repairs. And the Technicians that have worked on my truck have been thorough and very neat. I definitely recommend Wayne Ford for any service needs that you may have.
Great service All of the requested work was completed in a short amount of time. Ford Recalls that I was not aware of were addressed and corrected
First time I dropped off my vehicle I received a text message saying 'Hi Mark, I’ll keep you updated about your Mustang Mach-e by text. If you have any questions while it is in our care please text me back. Thanks, SA Reply STOP to opt out' I sent multiple messages looking for an update but didn't get any response
Very helpful and fast service for my 2019 Ford Fiesta. I recommend and I will return to this location again
Efficient and reliable Relatively inexpensive, professional and have taken good care of my car for 16 years
Service was efficient and friendly. Routine check up went well and was able to get some work done while waiting in the lounge.
Service was efficient and friendly. Routine check up went well and was able to get some work done while waiting in the lounge.
Very straightforward and direct. Negotiations were simple with the employee pricing taking place at the time which was nice. Trade-In value with was well within reason as well. They also respected the fact that I came with knowledge and research and wasn’t coming in blind.
I feel like they only checked my oil and that's it - I didn't get the impression they did much more
Our took my car to get checked for an order my car was having and she said they checked all my fluids in all and no one did anything to my car, but took it for a test drive
It took them two years to fix a noise. I reported a fault with the front camera, but they replaced the rear one instead leaving the original fault unresolved.
Matt does a great job. He has taken care of me for my last three Mustangs.
service was terrible no loaner car as promised in the Gold Certification it took three times and all were canceled because no loaner car. ended up having to rent a car and still waiting on the reimbursement from Ford it took 4 months to get my Seat belt fixed and a spare Key
Service is top notch best Ford service department ever!! I bought my truck from DCH ford but always has been serviced at Wayne ford
Everyone is always so polite and accommodating I appreciate the communication by Wayne ford. Gabby is always great
Everything went great. Easy transaction. We had a great experience at Wayne Ford and are happy to recommend to family and friends
Fast service, detailed explanation of service, and courteous. Michele explained everything very well and had me in my car within the timeframe expected.
I recently purchased a 2024 Ford Bronco Sport Big Bend from Wayne Ford, and I had a wonderful experience. Eric was outstanding throughout the entire process. He was professional, patient, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, explain the vehicle’s features, and make sure I was comfortable with my decision. Buying a vehicle can sometimes be stressful, but Eric made the experience smooth and enjoyable from start to finish. His excellent customer service, honesty, and attention to detail truly stood out. I love my new Bronco Sport and appreciate all ... Read More DealerRater - May 31, 2026
Straightforward, to the point, no xx. Understood that I didn't come in blind and respected the fact I just wanted a fair deal. Only downside was the forced window etching.
Always a pleasant experience!! The staff is knowledgeable and very courteous all the time!! I travel from Kinnelon for service because of the great staff!!!
Good Waited 2 hours instead of 1 hour I cant Sorry Have a nice day
Good customer service and friendly staff. The dealership helped diagnose my vehicle and answered all my questions during the visit.
They always keep me well informed as to what is wrong with my vehicle and what the cost will be before doing any work. They are always willing to accommodate you whether it is to have a loaner car for you or if they can pick up your car or drop it off at your home
Great experience and sales people there. Great energy and enthusiasm Great dealership would recommend entirely
As always everyone is very helpful and nice. Things are quick and they are not overly expensive they are equal to a local machanic
I've been around a while and I've bought a few new cars, mostly Fords. I seen some absolutely abhorrent behavior from car dealers and their service departments. Unfortunately a lot of that behavior was directed at women, who presumably don't know any better, all in the service of the almighty dollar.
For those of you who don't' know here is how this works: The dealership (I'm not calling out any names Chevy) buys an expensive piece of equipment that is guaranteed by the equipment sales rep to reap much profit for the dealership. The only ... Read More DealerRater - May 18, 2026
Professional and quick. Obtaining an appointment on a date I prefer is easy. All employees I've come in connect with treat customers with a high degree of respect and professionalism. My car is serviced quickly.
When picking up and delivering car back after service they are generally later than promised.
They're friendly and they try to help you out as they can And they do a good job good work
They're excellent. Did a good job help me as well as like they can. They were fantastic
Shawn and Jamie were very thorough. Explained everything I was so pleased I would recommend Ford to all my friends.
Yes ?? All right It was best experience so far. Quick and easy transaction and ver knowledge peaple
Always the best Always make me feel like I'm a very important customer every visit
Great experience with Matt, very reliable and great communicator Matt was very helpful and knowledgeable
Professional and courteous Wayne Ford took good care of my car and I highly recommend them.
Had a great experience with the customer service and maintenance of my car. Definitely will come back.
My experience was very good My experience was very good; they helped me immediately resolve the problem my car had.
Salesman was great mgr needs a personality adjustment almost walked out after talking to mgr did not cause I didn't want Edgar to loose the sale
Doesn't return calls and leaves you hanging thats why the service is poor no communication
They take my concerns very seriously and always dress it in a timely manner. Professional
They take my concerns very seriously and always dress it in a timely manner. Professional
Great Thank you Michelle was great Makes service on my truck easier Thank you very much
From the time I scheduled the service date to the completion of my car being serviced, everything went very smoothly & professional.
It took quite a number of calls all week to get an update. If I was in town, I would have visited in person for an update
Michelle Redmon is a rockstar! She ALWAYS has our best interest in mind. She's communicative, professional and knowledgeable.
No verbal summary of vehicle inspection. Other wise everything was excellent Don't push it Bye
The experience is always pleasant, and everyone is efficient and courteous. From making the appointment to the vale pickup (kudos to George for knowing how to drive manual, I am grateful), service, and return. Thanks ??
Bad service, they only want your money and do not do the necessary work or give the appropriate information regarding the vehicle breakdowns
