Customer Testimonials
First time I dropped off my vehicle I received a text message saying 'Hi Mark, I’ll keep you updated about your Mustang Mach-e by text. If you have any questions while it is in our care please text me back. Thanks, SA Reply STOP to opt out' I sent multiple messages looking for an update but didn't get any response
Very helpful and fast service for my 2019 Ford Fiesta. I recommend and I will return to this location again
Efficient and reliable Relatively inexpensive, professional and have taken good care of my car for 16 years
Service was efficient and friendly. Routine check up went well and was able to get some work done while waiting in the lounge.
Service was efficient and friendly. Routine check up went well and was able to get some work done while waiting in the lounge.
Very straightforward and direct. Negotiations were simple with the employee pricing taking place at the time which was nice. Trade-In value with was well within reason as well. They also respected the fact that I came with knowledge and research and wasn’t coming in blind.
I feel like they only checked my oil and that's it - I didn't get the impression they did much more
Our took my car to get checked for an order my car was having and she said they checked all my fluids in all and no one did anything to my car, but took it for a test drive
It took them two years to fix a noise. I reported a fault with the front camera, but they replaced the rear one instead leaving the original fault unresolved.
Matt does a great job. He has taken care of me for my last three Mustangs.
service was terrible no loaner car as promised in the Gold Certification it took three times and all were canceled because no loaner car. ended up having to rent a car and still waiting on the reimbursement from Ford it took 4 months to get my Seat belt fixed and a spare Key
Service is top notch best Ford service department ever!! I bought my truck from DCH ford but always has been serviced at Wayne ford
Everyone is always so polite and accommodating I appreciate the communication by Wayne ford. Gabby is always great
Everything went great. Easy transaction. We had a great experience at Wayne Ford and are happy to recommend to family and friends
Fast service, detailed explanation of service, and courteous. Michele explained everything very well and had me in my car within the timeframe expected.
I recently purchased a 2024 Ford Bronco Sport Big Bend from Wayne Ford, and I had a wonderful experience. Eric was outstanding throughout the entire process. He was professional, patient, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, explain the vehicle’s features, and make sure I was comfortable with my decision. Buying a vehicle can sometimes be stressful, but Eric made the experience smooth and enjoyable from start to finish. His excellent customer service, honesty, and attention to detail truly stood out. I love my new Bronco Sport and appreciate all ... Read More DealerRater - May 31, 2026
Straightforward, to the point, no xx. Understood that I didn't come in blind and respected the fact I just wanted a fair deal. Only downside was the forced window etching.
Always a pleasant experience!! The staff is knowledgeable and very courteous all the time!! I travel from Kinnelon for service because of the great staff!!!
Good Waited 2 hours instead of 1 hour I cant Sorry Have a nice day
Good customer service and friendly staff. The dealership helped diagnose my vehicle and answered all my questions during the visit.
They always keep me well informed as to what is wrong with my vehicle and what the cost will be before doing any work. They are always willing to accommodate you whether it is to have a loaner car for you or if they can pick up your car or drop it off at your home
Great experience and sales people there. Great energy and enthusiasm Great dealership would recommend entirely
As always everyone is very helpful and nice. Things are quick and they are not overly expensive they are equal to a local machanic
I've been around a while and I've bought a few new cars, mostly Fords. I seen some absolutely abhorrent behavior from car dealers and their service departments. Unfortunately a lot of that behavior was directed at women, who presumably don't know any better, all in the service of the almighty dollar.
For those of you who don't' know here is how this works: The dealership (I'm not calling out any names Chevy) buys an expensive piece of equipment that is guaranteed by the equipment sales rep to reap much profit for the dealership. The only ... Read More DealerRater - May 18, 2026
Professional and quick. Obtaining an appointment on a date I prefer is easy. All employees I've come in connect with treat customers with a high degree of respect and professionalism. My car is serviced quickly.
When picking up and delivering car back after service they are generally later than promised.
They're friendly and they try to help you out as they can And they do a good job good work
They're excellent. Did a good job help me as well as like they can. They were fantastic
Shawn and Jamie were very thorough. Explained everything I was so pleased I would recommend Ford to all my friends.
Yes ?? All right It was best experience so far. Quick and easy transaction and ver knowledge peaple
Always the best Always make me feel like I'm a very important customer every visit
Great experience with Matt, very reliable and great communicator Matt was very helpful and knowledgeable
Professional and courteous Wayne Ford took good care of my car and I highly recommend them.
Had a great experience with the customer service and maintenance of my car. Definitely will come back.
My experience was very good My experience was very good; they helped me immediately resolve the problem my car had.
Salesman was great mgr needs a personality adjustment almost walked out after talking to mgr did not cause I didn't want Edgar to loose the sale
Doesn't return calls and leaves you hanging thats why the service is poor no communication
They take my concerns very seriously and always dress it in a timely manner. Professional
They take my concerns very seriously and always dress it in a timely manner. Professional
Great Thank you Michelle was great Makes service on my truck easier Thank you very much
From the time I scheduled the service date to the completion of my car being serviced, everything went very smoothly & professional.
It took quite a number of calls all week to get an update. If I was in town, I would have visited in person for an update
Michelle Redmon is a rockstar! She ALWAYS has our best interest in mind. She's communicative, professional and knowledgeable.
No verbal summary of vehicle inspection. Other wise everything was excellent Don't push it Bye
The experience is always pleasant, and everyone is efficient and courteous. From making the appointment to the vale pickup (kudos to George for knowing how to drive manual, I am grateful), service, and return. Thanks ??
Bad service, they only want your money and do not do the necessary work or give the appropriate information regarding the vehicle breakdowns
I had a problem with all my ignition coils that were under warranty which caused non-warrnty parts, 16 spark plugs and the spark plug wires to fail. I was initially charged to replace those non warranty parts but after talking with Paul & John they helped to lower the cost to me significantly. They agreed that the failure of the non warrantied parts and the cost to make the repairs should not fall fully on my shoulders
Excellent service, as always. Excellent service, as always. Service is quick, easy, affordable, and all-around great. I'll definitely continue going there. Wayne Ford is great!
I appreciate the hard work. They have provided me with excellent service in a timely manner.
Everything went smoothly. People were nice. I like the fact that they will drive you home if you're local and you need a ridw
Worked well pick-up/delivery Work was done on time and my vehicle returned without any issues
Pleasant, efficient and productive Michelle and the entire staff are knowledgeable and have a great understanding of Ford products. Their advise is invaluable and their friendliness welcome
Went in for an oil change. There was also a recall on my vehicle. Everything looked fine. But when I drove my vehicle I noticed my alignment was off. Called the same day left a message to call me back. No one called. Called again a week later receptionist told me service person Michelle was not there i would have to call back. Called back the following Monday no answer left a message still 4 week later no one has addressed my concerns or even bothered to call me. Its obvious they dont stand by their work or care about clients.
Always beyond professional. Took care of my Truck with speed and efficiency. I was there for no more than an hour. Always top shelf service.
The easiest and friendliest people to deal with for and easy transaction of purchasing a vehicle. Highly recommend Wayne Ford.
Excellent service by all staff members. They make getting your vehicle serviced easy and convenient.
Efficient and friendly Best ford dealership I have dealt with ! I really enjoy the team here
They refused to honor the Ford advertised brake special. I booked the appointment online specifying front brakes $499. They confirmed. Bait and switch upon arrival
They do good work, but they failed to meet the deadline for the vehicle. They left the car's interior covered with protective liners so as not to soil the seats and the floor.
Friendly and great service All the workers I spoke to were very friendly and courteous
Wayne ford is a great place to work and be a customer they will take care of everything you need
Efficient, patient, understanding of the issue. I would return again for other issues in the future.
Very helpful staff. Had a very smooth and quick service. Will definitely go back again.
Quick and efficient service! Always in and out quickly. Would definitely recommend Wayne ford for service
I bought 4 new Michilan tires for my 2021f150, I told them the same tires that was on the truck, I got 4 black wall tires vs. 4 white lettered tires, There was nobody at the desk at the time & I had an appointment to go to. I am not happy, what can you do for me ?
Easy, smooth and quick process to drop car off and car was dropped back to my home when completed
Been coming there for yrs have not let me down yet... I want to thank the staff for there hard work...
No hablo ingles pero todos me ayudaron fueron varias personas pero muy cordials todas Todos muy profecionales lo recomendaria una y mil veces maa
Excellent customer and repair service! I am extremely satisfied and recommend Wayne Ford sales and service.
Excellent start to finish. Professional, pleasant, timely. Can't imagine a single thing they could have done better.
Very poor service. Did not resolve my problem due to the fact of improper diagnose
The whole experience was smooth and easy. Everyone was super helpful and informative! Thank you!
On time , friendly worked out according to plan. Wayne Ford service department did their job as expected. They have great customer service and attention to doing the work as needed
Direct and easy. Would do again Fair and quick to come to a deal. Would recommend to others
Very easy to work with. Quick communication. Fixed my car within a reasonable amount of time.
Great Job and envoriment, the job was done in the time promise and the price stayed as quoted. Thank you. Mike
No good Communication Time and communication customer service Time and communication customer service Time and communication customer service
Did good job and quick and reasonably priced. It was done super duper well. Yay
excellent Above & Beyond excellent she went above and beyond 100% satisfied thank you very much
The service was quick and efficent.Everyone was very helpful and polite.I would recommend Wayne Ford.
I'll repeat what I said in my Google review. As long as I own a Ford, I will be a customer. Their level of service is comparable to my BMW dealership. Michelle and John took great care of me and my Mustang!
Overall it was ok. The technician was great and did a great job with the service. Communication was lacking. I got no update the first day it was there and when I called about it I could not get an answer. I also called a couple times and no one in service would answer.
Always Excellent! It's the reason I keep buying Fords. Great experience, friendly staff and always willing to accommodate my schedule.
Exceed customer expectation. Experts in their field. Great and rapid service, good communicators and explained the process entirely.
Very smooth, no cheese sales pitch and wanted to get me in a vehicle I was happy with most importantly Eric stayed with me through the entire process and was there to shake my hand at the end and thanked me for my business, that is very important to me
Best place to doing business for cars service in the area. Customer service is exceptional ??
I like Ford Wayne's service; they are always friendly and professional. They work quickly and well.
I like Ford Wayne's service; they are always friendly and professional. They work quickly and well.
Outstanding as always Very knowledgeable honest efficient and accommodating staff. Very welcoming making sure that everything was done correctly
They don't know how to paperwork All mistakes Non experienced team Hidden things So bad Ford Wayne
Sean was very polite, informative, and to the point. Our experience was great, the whole transaction was fast, and we were very happy with our time spent. The vehicle is what is exactly we wanted.
Easy no-appointment oil change (The Works package). Very comfortable lounge area with TV and free coffee. Fast turnaround time for the service.
Very cordial, helpful, and kept me informed was accomodating both in the service area and the showroom.
Quick and efficient. Always a great experience. Everyone was awesome and car was delivered on time.
Friendly, courteous and professional. The team does the necessary checks and keeps you informed. Excellent!
The dealership needs to work on their sales department team service area is good. Parts department is excellent.
Wonderful Experience was great, very professional. They took care of my problem in a timely manner which put me at ease.
Wonderful Experience was great, very professional. They took care of my problem in a timely manner which put me at ease.
Always good to me. This Dealership has always been prompted with all my appointments. There quick & efficient.
Worked very hard to ensure satisfaction Everyone in the dealership ensured that I was able to see the bright side of a potentially negative situation and ensured that I left with a proper mode of transportation
