Customer Testimonials
I had to bring my in earlier than my appointment to get a recall done for my driver's door due to it's failure. Michelle had me bring car in earlier and got me a loaner. The car was serviced and repaired and returned to me on under 3 days.
As expected. Everyone in the service and parts department is very pleasant to deal with.
The dealership kept me informed of the progress of the repair. I also got a cost estimate beforehand on the cost of replacing the front drivers side top speaker.
Everyone was great and helpful and continues to be what I want in a dealership
Responsive and communicative, I trust the diagnostics and the recommendations they have made. They provide timely service.
Wayne Ford has been servicing my Edge for 13 years! They always do a great job and this time it took a little but to solve a mystery but they did! Michelle and Matt are so great 😀
Efficient and friendly service. Answered all my concerns. Did a thorough check up on my ten year old car!
Very attentive concerned and accommodating experience. Michelle gave immediate response and reacted to my need immediately.
What car in for an intermittent problem and they stuck to it until they figured it out.
Completed the work quickly and properly. Truck came out better than when it went in.
Timely and efficient Overall the experience was top notch. The customer service and customer focus were outstanding.
Rapid engagement, helpful in all repair communication. Honest, technically proficient, and resolved my problems to my complete satisfaction
Rapid, professional, expert service. Wayne Ford delivers with the customer interest and experience in mind first and foremost.
Attention was excelente They was fast to do the oil change but something I see is the price in the window is 89,99 but I feel they I pay a lot after the used my ford pass rewards I pay almost $62
The best Always courteous, the best atmosphere & honesty of any car service dealership Great
It was super quick and they were very responsive. Also very helpful. They have great coffee ??
Took care of all issues under warranty. Michelle was excellent.. very professional kept me informed during the entire process
Very punctual and honest about service. Extremely knowledgeable. Very pleasant to speak with Michelle is amazing
Very professional. Work is done well and fast The service is always timely and professional
Excellent She is an great person and very talented with her job I am very happy with the service
Michelle was professional and personable She explained the service procedure and got me out on time
Michelle is knowledgeable and very kind. Overall everything is great They were very helpful and kind
Excellent overall service, from beginning to end. Including valet service, as well. Give kudos to the svcs department.
Perfect ?? Ford maintenance services stand out for their exceptional quality and customer support, largely attributed to dedicated team members like Michelle. Her commitment to providing personalized assistance ensures that every customer's needs are met with care and expertise.
Everyone especially Matt out front make it easy to get my car serviced. Nice, professional and efficient.
Michelle did an excellent job keeping me updated on my car's status. Michelle was very helpful getting my car scheduled for service.
Michelle Was super helpful and the entire staff at Wayne ford are incredibly to deal with such a great place to to business with.
Fantastic customer service from a dedicated service department. I actually bought my Explorer at another dealership. Service department was terrible there but tried Wayne Ford and it was the best move ever. All are friendly and honest and care.
My experience with the dealership was excellent. The staff was attentive, professional, and genuinely committed to providing outstanding service. They kept me informed and made sure my concerns were properly addressed.
They're on time when it comes to scheduling appointments and fixing a vehicle. They're very accommodating when it comes to picking up a vehicle dropping off the vehicle assisting a client with transportation. I'm going to use Wayne Ford for a long time.
Friendly effective professional caring understanding clean hospitable punctual professional good marketing historical presentable inventory display
Wonderful experience. Definitely recommending to friends/family Never going anywhere else to shop All around praises to the entire team
Michelle did a great job on getting me the back ordered parts and making the appointment to get the job down while getting an oil change
Wayne dealership provides really reliable service every time my Ford Fusion needs it. Recently I stopped by to fix left turn light but because the problem turned out to be more massive, the service adviser Michelle offered me to leave my car until work is properly done. Then I have been delivered home with Ford valet driver George, and it was really unexpected favor ?? Next day my car was repaired and delivered right to my place with two Ford drivers, George and Paul. I appreciate such a friendly and responsible attitude of Wayne Ford team!
Organized, friendly, supportive communicative I appreciate the communication and answers regarding my vehicle. Kheam came through with a loaner as the service took longer than anticipated.
The service at Wayne Ford was second to none. It’s always a pleasant experience when working with professionals at Wayne Ford.
Service tax very knowledgeable, courteous and kept me informed of my vehicles repairs. Dealership is conveniently located a short distance from my house - a win win situation!
She promised to get the recall trim and got the job done once the parts came in. Oil change was done as well
She promised to get the recall trim and got the job done once the parts came in. Oil change was done as well
The most thorough thoughtful and attentive experience ever. The staff is professional caring and considerate.
Fantastic, Michelle is amazing. My experience with ford is and has always been great. Michelle is a major part of that. That's why I own fords.
Fast appointments, pleasant and a pleasure to deal with! Extremely professional staff And very accommodating
I had the best experience with Mikael Boria, he's great and all the staff at Wayne Ford
Excellent service. Had my issue resolved in a timely manner. Went in on a Saturday morning for a tire issue. Wayne Ford had my escape back to me in under 30 minutes. Special thanks to Chris Scilingo for getting that done.
Service was punctual and fast. When I took the car home, I noticed a stain on the carpet that I had never noticed. I brought the car back and Matt Halliwell politely took care of my issue.
great service great service fast to get in and out and very friendly very clean dealership
I was very pleased with the care and attention that Michelle displayed during my scheduled oil change and tire rotation. She is very pleasant and professional, and I look forward to dealing with her in the future.
The job got done correctly and fast ,they do an amazing job! I appreciate the good work ford did to my truck the only job you can truly trust to get done the right way!
Always the best experience with Michelle. She and Eric are the biggest reason I keep returning to Wayne Ford.
I always have a wonderful experience. Chris Scilingo takes wonderful care of my car. Everyone is helpful and attentive to all. I Highly recommend
Fast in and out for service. Peaceful waiting area. Pleasant experience overall from booking to sitting back in vehicle.
Excellent service Excellent service with great coffee while I wait. Thanks for making time for my car
Excellent service Service was absolutely amazing. Bathrooms were clean and the coffee was delicious. Thank you so much for the great service.
Michelle was great - friendly, responsive, and kept me updated. The location overall was great, they accommodated a same day request & had me out quickly, the waiting room was comfortable and clean, WiFi great so I could work while waiting and all the staff was friendly
Great costumer service and they check my car and made the service same day I took my car in for two safety recalls; they inspected it and returned it the same day with the inspections completed.
Great as usual, always happy with their service and all the people Highly recommend Wayne Ford Service Dept
Everything was great. Did not take long Very professional and straight to the point Thank you
She's very professional and really knows her stuff. She's great She's very professional and very intelligent. She knows her job very well. She makes you feel like family
Everyone is amazing. Michelle is best. Definitely made me feel like family. You guys are all great
She's very professional and really knows her stuff. She's great She's very professional and very intelligent. She knows her job very well. She makes you feel like family
A great experience. All was done timely and communication was great throughout. The service process.
Quick and efficient The service staff was friendly and helpful Service was delivered as pry
My experience was customer centric, professional and completed within the time parameter that was shared originally.
Always friendly service, and they keep the customer informed The waiting area is beautiful and the prices are great
Wayne Ford is an outstanding dealership whether you’re purchasing a vehicle or leasing a vehicle or taking your vehicle there for service everyone they treat you as if you are family. They are courteous, professional, and outstanding and everything that they do..
Easy, professional and always ready to help the customer They're very friendly, professional and knowledgeable
Responsive and easy to communicate with. Prompt service. Ease of scheduling. Overall great experience. Pleasant to speak with all involved.
I found Wayne Ford to be an exceptional car dealership. No high pressure sales tactics. Fair price on truck. Efficient sale. I would recommend them if your are in the market for a used truck.
I was in time and they were ready and got me right in. He stayed in touch with me throughout the process. He spoke with me personally and went over everything. He is a good as any rep from my BMW dealership. I will always call Wayne Ford first.
Very courteous and informative They were very helpful in letting me know what the issue my vehicle had.
Very courteous and informative They were very helpful in letting me know what the issue my vehicle had.
Scott and Jonathan are the best at Wayne Ford. My buying experience at Wayne Ford is amazing!
You guys broke one of the plastic tabs on my air intake box. You damaged my truck and you're going to get a call Monday
Michelle always makes it a pleasure to have our car serviced. She is part of the reason we bought 3 ford products from wayne ford.
Everything was amazing Service, receptionist and whole team were great. Place was clean and welcoming.
Everything went good. They're polite and had everything done when they said they were gonna have it done.
Good service and very professional Everything was great, very friendly and willing to answer all my questions
Recall repair taken care of. The dealer service handled it very professionally. It took a little while but it wasn't Wayne Ford's fault.
Wayne Ford has always shown exceptional quality and service. I always feel comfortable when I'm there for anything.
Matt at service is always great to deal with. He is the reason I keep using Ford of Wayne for my service needs, despite having other dealerships more conveniently located to me. He's attentive , straight forward and honest.
Matt is awesome, always straight forward and honest. Hes not pushy but asserts what should be done. Matt is the reason I keep coming back to this location
They delivered the truck I wanted at the price they promised. Not now I'm busy
I brought my 2025 ford ranger in for a drivers side door water leak. This is my third time going to Wayne Ford for service (3 different issues). The water leak was fixed but unfortunately I received the truck back dirty. It was washed and detailed by myself before the appointment ,when I got the truck back the door panel was dirty with greasy fingerprints and the whole truck was covered in hard water spots.
Great they are open on Saturdays for service and took care of everything recalls oil change etc
Always professional and courteous. All work is completed in a time frame that was expected and planned for.
Knowledgeable and respectful staff. Speedy service coupled with drop-off service were top notch I recommend this location
Great Great great great great great great great great great great great great great greatest
It was professional, friendly & a flawless experience. I have no complaints at all & I highly recommend.
great service especially valet from start to finish the valet was great along with the repair
Patrick was my sales rep and was wonderful.
Great service and a fast turn around
My experience with the service group at Wayne Ford is a class act. Always willing to go that extra mile to make things right.
Everyone is nice
Appreciate the timely responses and follow up. Entire process was professionally completed....
