Customer Testimonials
Michelle did a great job on getting me the back ordered parts and making the appointment to get the job down while getting an oil change
Wayne dealership provides really reliable service every time my Ford Fusion needs it. Recently I stopped by to fix left turn light but because the problem turned out to be more massive, the service adviser Michelle offered me to leave my car until work is properly done. Then I have been delivered home with Ford valet driver George, and it was really unexpected favor ?? Next day my car was repaired and delivered right to my place with two Ford drivers, George and Paul. I appreciate such a friendly and responsible attitude of Wayne Ford team!
Organized, friendly, supportive communicative I appreciate the communication and answers regarding my vehicle. Kheam came through with a loaner as the service took longer than anticipated.
The service at Wayne Ford was second to none. It’s always a pleasant experience when working with professionals at Wayne Ford.
Service tax very knowledgeable, courteous and kept me informed of my vehicles repairs. Dealership is conveniently located a short distance from my house - a win win situation!
She promised to get the recall trim and got the job done once the parts came in. Oil change was done as well
She promised to get the recall trim and got the job done once the parts came in. Oil change was done as well
The most thorough thoughtful and attentive experience ever. The staff is professional caring and considerate.
Fantastic, Michelle is amazing. My experience with ford is and has always been great. Michelle is a major part of that. That's why I own fords.
Fast appointments, pleasant and a pleasure to deal with! Extremely professional staff And very accommodating
I had the best experience with Mikael Boria, he's great and all the staff at Wayne Ford
Excellent service. Had my issue resolved in a timely manner. Went in on a Saturday morning for a tire issue. Wayne Ford had my escape back to me in under 30 minutes. Special thanks to Chris Scilingo for getting that done.
Service was punctual and fast. When I took the car home, I noticed a stain on the carpet that I had never noticed. I brought the car back and Matt Halliwell politely took care of my issue.
great service great service fast to get in and out and very friendly very clean dealership
I was very pleased with the care and attention that Michelle displayed during my scheduled oil change and tire rotation. She is very pleasant and professional, and I look forward to dealing with her in the future.
The job got done correctly and fast ,they do an amazing job! I appreciate the good work ford did to my truck the only job you can truly trust to get done the right way!
Always the best experience with Michelle. She and Eric are the biggest reason I keep returning to Wayne Ford.
I always have a wonderful experience. Chris Scilingo takes wonderful care of my car. Everyone is helpful and attentive to all. I Highly recommend
Fast in and out for service. Peaceful waiting area. Pleasant experience overall from booking to sitting back in vehicle.
Excellent service Excellent service with great coffee while I wait. Thanks for making time for my car
Excellent service Service was absolutely amazing. Bathrooms were clean and the coffee was delicious. Thank you so much for the great service.
Michelle was great - friendly, responsive, and kept me updated. The location overall was great, they accommodated a same day request & had me out quickly, the waiting room was comfortable and clean, WiFi great so I could work while waiting and all the staff was friendly
Great costumer service and they check my car and made the service same day I took my car in for two safety recalls; they inspected it and returned it the same day with the inspections completed.
Great as usual, always happy with their service and all the people Highly recommend Wayne Ford Service Dept
Everything was great. Did not take long Very professional and straight to the point Thank you
She's very professional and really knows her stuff. She's great She's very professional and very intelligent. She knows her job very well. She makes you feel like family
Everyone is amazing. Michelle is best. Definitely made me feel like family. You guys are all great
She's very professional and really knows her stuff. She's great She's very professional and very intelligent. She knows her job very well. She makes you feel like family
A great experience. All was done timely and communication was great throughout. The service process.
Quick and efficient The service staff was friendly and helpful Service was delivered as pry
My experience was customer centric, professional and completed within the time parameter that was shared originally.
Always friendly service, and they keep the customer informed The waiting area is beautiful and the prices are great
Wayne Ford is an outstanding dealership whether you’re purchasing a vehicle or leasing a vehicle or taking your vehicle there for service everyone they treat you as if you are family. They are courteous, professional, and outstanding and everything that they do..
Easy, professional and always ready to help the customer They're very friendly, professional and knowledgeable
Responsive and easy to communicate with. Prompt service. Ease of scheduling. Overall great experience. Pleasant to speak with all involved.
I found Wayne Ford to be an exceptional car dealership. No high pressure sales tactics. Fair price on truck. Efficient sale. I would recommend them if your are in the market for a used truck.
I was in time and they were ready and got me right in. He stayed in touch with me throughout the process. He spoke with me personally and went over everything. He is a good as any rep from my BMW dealership. I will always call Wayne Ford first.
Very courteous and informative They were very helpful in letting me know what the issue my vehicle had.
Very courteous and informative They were very helpful in letting me know what the issue my vehicle had.
Scott and Jonathan are the best at Wayne Ford. My buying experience at Wayne Ford is amazing!
You guys broke one of the plastic tabs on my air intake box. You damaged my truck and you're going to get a call Monday
Michelle always makes it a pleasure to have our car serviced. She is part of the reason we bought 3 ford products from wayne ford.
Everything was amazing Service, receptionist and whole team were great. Place was clean and welcoming.
Everything went good. They're polite and had everything done when they said they were gonna have it done.
Good service and very professional Everything was great, very friendly and willing to answer all my questions
Recall repair taken care of. The dealer service handled it very professionally. It took a little while but it wasn't Wayne Ford's fault.
Wayne Ford has always shown exceptional quality and service. I always feel comfortable when I'm there for anything.
Matt at service is always great to deal with. He is the reason I keep using Ford of Wayne for my service needs, despite having other dealerships more conveniently located to me. He's attentive , straight forward and honest.
Matt is awesome, always straight forward and honest. Hes not pushy but asserts what should be done. Matt is the reason I keep coming back to this location
They delivered the truck I wanted at the price they promised. Not now I'm busy
I brought my 2025 ford ranger in for a drivers side door water leak. This is my third time going to Wayne Ford for service (3 different issues). The water leak was fixed but unfortunately I received the truck back dirty. It was washed and detailed by myself before the appointment ,when I got the truck back the door panel was dirty with greasy fingerprints and the whole truck was covered in hard water spots.
Great they are open on Saturdays for service and took care of everything recalls oil change etc
Always professional and courteous. All work is completed in a time frame that was expected and planned for.
Knowledgeable and respectful staff. Speedy service coupled with drop-off service were top notch I recommend this location
Great Great great great great great great great great great great great great great greatest
It was professional, friendly & a flawless experience. I have no complaints at all & I highly recommend.
great service especially valet from start to finish the valet was great along with the repair
It was the fastest and easiest process I have ever experienced when leasing a vehicle! The customer service at all levels was excellent and I would recommend this dealership to everyone!
Always great to Work with them They are always very nice and enjoy dealing with them. Wet good people. To many surveys though
The experience was very easy going. I just entered the service area, dropped the car off, and went to the waiting area. The service person told me the diagnosis with the car, told me the cost of resolving the issue and went from there. Very straightforward and experience.
Easy to schedule and they're on time with getting your vehicle back Very easy to work with and fast service
Everyone at the dealership was courteous and professional. Sean answered all of my texts, calls and emails promptly, and answered all inquiries thoroughly.
Everyone was so friendly, dealership was clean They took excellent care of us. It was my son's 17th birthday gift and the dealership went above and beyond.
Sean was fantastic! I wanted a specific ford ranger and he worked to get one delivered in from Massachusetts. Great experience working with him!
Great communication and flexible with me on pickup and delivery Excellent coordination and overall took care of the car as requested
Always professional Always attentive and helpful and aim to please Good service respectful they pick up my car and return it no problem
Wayne Ford is my go to dealer Michelle is the best. Never have any issues with Service Dept.
It was painless recall work. Would have rather not had to bring it back for a recall, but they did as good as you can expect.
Great communication , excellent service, prompt and courteous I love Wayne ford as a customer
I showed up just before closing because I knew there was an issue with my truck. I was traveling up from VA and Matt and Gabe (Tech) quickly identified I had a serious issue with my truck. They worked on it the next day and had it back to me by the second day, clearly communicating with me along the way. Even though I showed up unannounced, they never made me feel like I didn't matter and they took quick action to get my vehicle back to me and limit my expenses on the rental car and hotel. I ... Read More DealerRater - Jul 1, 2026
I have been dealing with this dealership for over 25 years! They are one of the best!
Excellent Service staff professional Waiting space comfortable and spotless! Service staff professional And efficient. A pleasure to see the Team at Wayne Ford!
Professional Organized efficient Service and waiting area clean tidy and Comfortable-pleasant environment Thank you Wayne Ford
Michelle did a great job taking care of me. Always friendly and professional Keep up the good job ??
Very attentive and organized. Addressed my questions and concerns along with the technician. Good service
Accommodating, timely, professional, and just great staff overall. The service department in this location is phenomenal
Very helpful and transparent, trustworthy. So far I've never had a problem with their service department.
Professional, helpful, and efficient. Didn't tie up my car for the entire day. reasonably priced.
Seamless and Matt kept me informed, friendly and cordial. Answered all my questions and assuaged my concerns. Service was quick and efficient.
Good job in and out Wonderful job appointment on time in n out service was great everyone was great
No fuss waiting for oil change and the works, everything was done in a quick and professional manner
Michelle is always kind, welcoming and knowledgeable. She's a sweetheart and always enjoy dealing with her. Mr. Redmond is also kind and went above and beyond.
Good customer service. They did a great job as a team and saved me time. Fast, fun and friendly.
I love the shuttle service and great communication via text. Easy to do regular life when you don't have to sit and wait during service or get rides from others etc
Several people were VERY helpful when I had to change pick-up and drop-off logistics. Really appreciated it.
My experience with Wayne ford has always been very very good and that is applicable to both Sales, the service department and departure department, excellent service
I initially contacted another dealership in the area, but after navigating an automated phone system, I was sent to voicemail when I asked for a price on a brake job. When I called Wayne Ford, they provided the pricing immediately. They picked up my car in the morning and returned it the same afternoon with the work completed. The entire process was simple, convenient, and hassle-free. It was a great experience, and my next new car purchase will likely be from Wayne Ford.
Very courteous, prompt and professional service. From beginning to end service advisor was very professional.
Timely, friendly. The TV was loud, and tuned to The View. I suggest neutral programming that doesn’t annoy half of the people waiting…
The work was completed as promised and on-time. Michelle was professional and provided options for getting the work done in a way the was affordable to me.
5/5 Stars – Excellent Service, Expert Techs, and Incredible Convenience!I brought my 2022 Ford F-250 to Wayne Ford after a terrible experience at Firestone. I had initially gone to Firestone for two new tires and an alignment, but as soon as I picked up my truck, it wasn't driving correctly. After bringing the truck back to Firestone, they claimed the alignment was just "a little off." They allegedly fixed that issue, but then told me if the truck still didn't feel right while driving, it was most likely my steering gearbox.Frustrated with that answer, I drove straight ... Read More DealerRater - Jun 13, 2026
Patrick was my sales rep and was wonderful.
Great service and a fast turn around
My experience with the service group at Wayne Ford is a class act. Always willing to go that extra mile to make things right.
Everyone is nice
