Customer Testimonials
Easy communication. Great job - awesome - wonderful and cool and good and would go there again for sure
Mike Williamson was great thru the process. He gave me as much information as was available to him
They were very helpful in my purchase of my new vehicle and made my experience great
Michael was great to work with. He was communicative as well. Thank you so much!
Jaime was very thorough and helpful when I decided to purchase out my lease. He made the process so easy, and he helped me figure out which warranty plan was right for me! I definitely would recommend Wayne Ford and Jaime! Their service department is great too!
Great dealership and very experienced sales person also extremely knowledgeable about the vehicle and very helpful
My appointment was handled on time and everyone was friendly and professional. Clean and comfortable waiting area too!
Great service. Great team. Always prompt & courteous.
They are very professional and listen to me. Looking forward to many more years in having them work in my car
Wayne Ford provided excellent services in a professional manner. They made a special efforts to keep me informed and respond to any questions or concerns
Service was excellent kind and professional everything was done exactly as was promised and have no complaints with the experience
This dealership was very courteous the minute you walked in and they explained everything in detail to me. They were very kind and respectful.
The team at Wayne Ford made buying a new car the easiest experience! Everyone was extremely helpful & thorough throughout the entire process.
Service was clean and seating was super comfortable.service was quick and prompt.I was somewhat surprised by the treatment given to me.Top notch from service Dept
Great, prompt service. Service manager & staff were attentive & prompt.
Really 4.5 stars. Came from another state to buy a car here (their price was better--they sold at the cost on the sticker, as opposed to my local dealers), and they made it as easy and convenient as possible. I did almost everything online first and came in for a short appointment to sign documents. The internet sales person, showroom salesperson and finance person were extremely helpful and friendly. The manager who I dealt with beforehand via email and phone was professional. They even got my registration handled so I didn't have to go to MVA/DMV. And they got ...
The appointment was in time and everything was great. I had no issues with my appointment.
Warm and friendly. They make you feel at home and the process easy and quick .
All of the service staff are courteous and informative. I felt no pressure to make a particular decision but felt informed enough to make a decision I felt good about. It also wasn’t a bother to them for me to ask questions—lots of patience.
Paul was definitely most amazing. He worked with me and explained to me everything I needed to know and wanted to know about the issue with my truck and fixed it and then some. They definitely went above and beyond. And everyone there was extremely pleasant.
Michelle in service was fantastic to work with, thank you. She made sure my truck was turned around quickly even though it wasn’t scheduled
Friendly staff and no hassle very honest ,which you do see in many dealerships. My salesman Eric was up front and didn’t waste my time. I would highly recommend Wayne Ford to my friends!!!! Built Ford Tough!!!!!!
Dealership is very professional and everyone we dealt with was very knowledgeable . The car purchase process was stress free.
Always a great experience! I would never buy a vehicle anywhere else. That are absolutely the best!
Appreciate the very helpful staff. Matt, at the desk, is very knowledgeable and helpful. Bill gave me good directions on how to navigate my way home.
It’s helpful, understanding, comprehensive and the people at the desk in service are polite.
Great people, great service
Great customer service and communication. Took the time to break down my situation and provide some options.
Went in for recall on my ‘17 escape. Service was prompt and took me even earlier than my appointment time.
Fast reliable service and the Ford App rewards program is definitely a great incentive for us customers
Wayne Ford service department is by far the organization that all other dealerships should be measured by. Everybody from the entire service counter technicians and cashiers are friendly. I cannot say enough about Michelle she is a pro and you are lucky to have her
(Translated by Google) We bought a very nice 2023 rave 4 I The service was excellent (Original) Compramos una rave 4 2023 muy bonita I El servicio fue excelente
My Service Advisor Michelle was a pleasure to deal with. She was friendly, courteous, knowledgeable, and provided excellent service. It is a pleasure to do business with Wayne Ford. Thank you
The service people are friendly, helpful and excellent! I’ve had my Ford since 2016 from Wayne Ford and never had a complaint.
Friendly very professional helpful these were to you any question you had they were great customer service and support you couldn’t ask for anything better. I glad I went there and will continue to do so
Great service, friendly people, especially Michelle Redmond.
Honest Service the way it should be. Great staff!
Service was quick, polite, and Michelle kept me informed of the progress of the service appointment.
Exceptional service and care. Very pleased with this dealership.
Everything went well. They said the work would be done in a day and it was. They also called first to let me know other work that needed to be done , besides what I brought the car in for. The people at the repair department front desk were also nice to deal with. I could tell the car was driving better went I picked it up. It was a pleasant experience.
My visit went fine
Mandatory recall. Appointment was fast, easy, took about 1 hour. Employees professional and nice.
Problems with WiFi
Recall service
Great experience and quick turn around. Skylar was so helpful and informative!!!
Fast service, nice staff. Went out of their way to help with an issue.
Great service for oil change and tire rotation.It took roughly 45 minutes to do the service.Service advisor Matt recommendation for future services is A+.
They great feel free to try them I have been with them for ten ue
Great service was provided with PU. On time and friendly crew to work with. thank you!
They have been very easy to work with, schedule, true to their wait times, and answer questions.
Very well done!
A wonderful experience everyone was very nice, professional, and friendly, and accommodating. My car was ready in a very timely manner Merry Christmas 🎄
Pleasant and efficient staff. Good service. Had a safety recall on my vehicle and the problem was quickly solved.
Service department was outstanding. Professional, caring and knowledgeable They are an asset to your company
Takes a while to get an appointment but the service team was great, our truck was fixed very quickly and communication was excellent.
Dealer took my car with no appointment
The wait for the parts to come in and the vehicle to be fixed was frustrating (over 2 weeks). Plus the wait for a loaner (one week) and the loaner reeking like smoke, masked with odorizer, was also frustrating. Oh, and the loaner vehicle had a left turn clicking noise from the front left axle too… Nevertheless, the service rep, Matt, and manager, Paul, were very polite and professional. I’m happy to be zipping around in my Mach E again. Thank you, for addressing the issue it had.
Prompt service with attention to detail and comfortable waiting area, courteous staff and attentive to needs.
Brought my truck in for 2 recalls, they inspected the issues and sure enough the issues fell under the recalls and the work was done and truck was back to me in a day all covered under warranty.
Matt great job you guys rock you guys found a long-term customer again thank you for everything
Came in for my Mach-E’s (EV) standard maintenance service (10K) and tire pressure concern. They estimated the work to take about an hour and delivered as promised. The customer lounge is clean with lots of seating along with tables. There was free WiFi and coffee. Vending machine had snacks and drinks to purchase. I was able to apply my ForPass points towards my maintenance fees and got it for free. The service advisor was courteous and quick.
Always a pleasure to work with the team. Very satisfied with the quality of service.
Always a great experience at Wayne Ford. The service department staff are so nice and My car is done quickly.
The facility is clean and the service manager is nice. But the speed of service needs some improvements.
Staff were very courteous and understanding. Truck was completed on time. They also fixed my window that was not working properly. Waiting now for an answer on my front seats and rear taillight to be replaced.
Fast, efficient , and friendly service! My tine was treated with respect and communication was top notch!
Had my tires changed at Wayne Ford, I commend their professionalism at work! To Michelle, thanks for all the help and to the technicians who worked with you…
Very quick, very efficient Happy to have them as our preferred service center and dealership!
Very professional, and reasonably priced. Staff was very courteous
Best dealer to bring your vehicle, great customer service, fast and professional from beginning to end.
Very happy with my purchase! Jaime and duran were very helpful and friendly! Thank you guys soo much!
They offer the Best service ,the best team, and always on time .thanks wayne ford
Wayne Ford is always easy and efficient to schedule service that I have needed on my 2016 Mustang!
Found a new Ford Maverick at Wayne Ford It was exactly what I wanted. Scott made the purchase easy. We made the deal and they assisted in my having the car transported to me in California I had a good experience with this purchase!
Friendly knowledgeable staff and comfortable environment. I just wish it was easier to find the service ramp!
Recall
Good service
Staff was very efficient. Did my oil change & tire rotation in a reasonable time frame.
Leased and then bought 2 Escapes from them. Always service at eayne Ford. Easy to schefule. Always great job and ready on time.